June 2020

Mapping out DISP – what is says and doesn’t say about awards…let’s start with what it does say We’re back talking about awards again this month, because we know from speaking to businesses that awards, particularly Distress and Inconvenience, still leave people feeling a bit lost. And with that in mind, it feels timely to …

Awards Read More »

There was a time, way back when I was an adjudicator that a sign of a good outcome wasn’t just confined to an acceptance from a customer. It usually included no response at all, and then I’d close the complaint, moving swiftly on to the next one. This also pre-dated any survey, and so I …

Silence isn’t always golden Read More »