February 2020

Translating DISP1.4

DISP – 1.4 – Investigate, Assess and Resolve complaints a.k.a doing the complaint basics They say a change is as good as a rest don’t they, but wouldn’t it be refreshing if we could take a hefty swipe at DISP to tidy it up and get it updated for 2020 and beyond. So, this month’s …

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