July 2019

When Distress and Inconvenience goes bad because fairness has been left behind Last week I was talking about money awards and what they’re made up of. This week I’m still focusing on distress and inconvenience, but, I’m specifically looking at where it can cause trouble for the business and leave the consumer feeling that things …

Its unfair Read More »

Sarah’s asking ‘What do Trouble and Upset, Distress and Inconvenience, pain, suffering, reputational damage all have in common?’ Not the catchiest title in the world for a blog post I grant you, but still a very important question to ask businesses that are regulated by the Financial Conduct Authority. Because putting it plainly, unless you’re …

Trouble and upset overview Read More »