May 2019

Overall, increased complaints and uphold rates make for unsettling reading against the back drop of the FCA’s Business Plan I have to be honest, I wasn’t convinced that the Ombudsman’s annual review would hold any real surprises – I was fairly sure pensions (specifically DB transfers) would feature heavily and I had an inkling consumer …

FOS annual review Read More »

Change is coming, but is it really that big a change? ‘Ch-ch-ch-changes’, to quote David Bowie, are the main theme of the FCA’s business plan for 2019/2020. And let’s face it, the cultural change that’s been mentioned has been on the cards for a loooooong time. If like me you’ve worked in this industry for …

FCA and complaints data Read More »