April 2019

Do you really know your client? Chris Wells asks whether they’re “‘present’ in the report” and if not where are they? In our first guest blog spot of the year we hear from Chris Wells of IFAs Included. In my 15 years at the Financial Ombudsman Service (FOS) I saw thousands of complaints. And it …

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Ducks and customer service, it’s a unique Venn Diagram, but one that’s relevant There’s nothing worse for me than running late for a meeting, especially if I’ve spent the time planning so that I’ll be early. But, my ever increasing reliance on public transport, particularly trains, means that I can sometimes find myself sitting on …

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